Business FAQ's

Please reach us at equineprobalancer@gmail.com if you cannot find an answer to your question.

Where do you ship?

We currently ship within the United States. If you are located outside the U.S. and interested in the Pro Balancer, please contact us to discuss availability.

How long does it take to process my order?

Orders are typically processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.

How long does shipping take?

Standard shipping typically takes 3–7 business days once the order leaves our facility. Shipping times may vary based on location, carrier delays, or seasonal volume.

Do you offer expedited shipping?

Expedited shipping options may be available at checkout when applicable. If you have a time-sensitive need, please contact us prior to placing your order.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

Will I receive tracking information?

Yes. Once your order ships, you will receive an email with tracking information so you can follow your package.

What is your return policy?

Due to the nature of equine equipment and for the safety of horses and riders, all sales are final unless the product arrives damaged or defective.

What if my order arrives damaged or incorrect?

Please contact us within 5 business days of delivery with photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

Can I exchange my Pro Balancer?

Exchanges may be considered in limited circumstances for unused, unaltered items. Please contact us before returning any product for authorization and shipping details.

Is the Pro Balancer safer for all horses?

The Pro Balancer is designed to support humane training and clearer communication. As with any training aid, it should be introduced thoughtfully and used by riders with appropriate experience.

Is the Pro Balancer a training substitute?

No. The Pro Balancer is a tool that supports proper training. It is not a replacement for correct horsemanship, professional instruction, or veterinary care.

What if my horse has behavioral issues?

Behavioral changes may be influenced by training history, discomfort, or pain. If behavior is sudden or severe, we recommend consulting a veterinarian or qualified trainer before introducing new equipment.